Dean's World

Defending the liberal tradition in history, science, and philosophy.

Angry Verizon Customer

Darmon Thornton is really mad at Verizon.

I honestly can't say I blame him, and I don't even care about Bluetooth.

* Update * Russell Beattie says maybe it's not that bad after all, that some of the features he said did't work do work!

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Michael Demmons (mail) (www):
The story Darmon links to has been updated:

"Alright! I was wrong (and happy about it). Charles gave me the heads up - it looks like the V710 does indeed support dial up networking!"

It amazes me that people are so quick to complain about a product or service, when it's something they did themselves that caused the problem.

On that note, maybe Verizon Wireless should package better training materials with their phones. Failing that, maybe customers should read what's there.
8.22.2004 9:20am
Darmon Thornton (www):
I stand by my complaint, Michael.

While it is true that the V710 does support dial up networking (for the record, I already knew that fact), it does not support the OBject EXchange protocol. OBEX allows wireless file transfer between Bluetooth-enabled devices and remote phone dialing support.

In short, I can't transfer photos and files, nor can I use the autodialer feature on my PDA with the V710. I currently use these features on my Bluetooth cell phone from T-Mobile.

I personally visited a Verizon store and confirmed the above on both a live demo phone and on the store manager's phone. While I could pair my PDA with the V710, I could not transfer data files or use the remote dialer.

Secondly, I reviewed Motorola's specifications for the V710, which stated that the phone currently supports only wireless headsets and DUN. Since the phone is produced exclusively for Verizon Wireless, I have reason to believe that OBEX was deliberately crippled.

I'm now hearing that there's a possibility that Motorola might enable OBEX in the future, but I highly doubt it, as VZW would rather force their subscribers to pay extra for their proprietary, cable-dependent data transfer tools.

I did my homework, and I tried out two of the phones to confirm whether or not the phone could meet my needs. Right now, the V710 is worthless to me.
8.22.2004 1:08pm
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